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Customer Success Manager - Austin

Company Overview

OneSpot is a technology platform for sitting at the intersection of personalization technology and content marketing. The company’s machine learning based Content Sequencing® engine helps the world’s best brands use their content  to create one-to-one, personally relevant digital experiences across website, email and paid media. Fortune 2,000 brands including Nestlé, IBM, Whole Foods Market, L’Oréal and Delta Faucet rely on OneSpot to build strong content-based relationships, provide measurable audience and content insights, and drive quantifiable business results. Privately funded and based in Austin, Texas, OneSpot is a Forbes Top 100 Brand Publishing Solution, a three-time AlwaysOn Global 250 Winner and a three-time EContent 100 Winner.

One Platform That Solves Many Problems:

  • Getting Personal, At Scale: OneSpot personalizes content via a single, dynamic view of the user’s interests, preferences and digital journey stage.
  • Staying Connected to Your Users: OneSpot optimizes for repeat engagement, bringing multiple pieces of content to users over time and in the optimal order.
  • Driving Content Engagement Across Channels: OneSpot​ unifies engagement with your content across web, mobile, social, email and display channels, all tied back to a single Content Interest Profile.


The OneSpot Services team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office located in the heart of downtown Austin at 6th and Congress.  This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts.  You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.  



  • Manage multiple clients; ensuring the highest level of service is delivered on a consistent reliable basis.
  • Serve as the voice of the customer within the OneSpot organization for your accounts.
  • Work with the other strategic account managers to continuously improve and optimize process and service delivery.
  • Build deep relationships with key client contacts with the goal of having OneSpot viewed as a valuable partner and not just as a software vendor.
  • Develop, manage and execute account plans including the delivery of results, strategic planning, executive relationship building and identification of up and cross sell opportunities.
  • Work with the enterprise sales team on contract renewals and overall account growth.
  • Become an informed and trusted partner for each of your clients.  Learn and understand their business, their goals and their challenges.  

Here’s what we are looking for in the ideal candidate:

  • Minimum of 5-7 years experience managing enterprise accounts in a SaaS or Marketing technology environment
  • Experience working across and understanding of the digital marketing ecosystem specifically around the display, email, social and mobile channels
  • Experience working with senior and executive level clients at big companies.
  • Demonstrated ability to effectively manage multiple high profile clients simultaneously
  • Ability to think strategically, generate creative solutions and manage multiple, time-sensitive projects simultaneously.
  • Strong attention to detail, follow-up, and time management skills.
  • Excellent written and verbal communication skills.
  • Self-starter with ability to work with minimal supervision.
  • Excitement and ability to thrive in a fast-paced, startup environment.
  • For all of the above areas, an appreciable level of preparedness to discuss how you’ve driven execution, or why your related experiences and passion are enough to make you successful
  • Ability to travel 10-20%
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